About Us

Farrah brings a wealth of expertise to the real estate industry, cultivated through a diverse career path spanning banking, accounting, and property management. With over 17 years of experience, her journey began as a property investor, where she swiftly recognized her passion for real estate and promptly acquired her real estate license.

Farrah's meticulous management of her own properties underscores her dedication to excellence. With hands-on experience, she has refined her expertise in property management, becoming a trusted advisor. Beyond transactions, she prioritizes building lasting relationships and delivering unparalleled service. With extensive knowledge of Montgomery County and the surrounding areas market dynamics, she's the go-to guide for navigating local real estate.

What truly distinguishes Farrah is her unwavering commitment to excellence and her diligent attention to detail. Recognizing the significance of time management in delivering seamless property management solutions, she ensures that her clients receive exceptional service.

Ernest brings over 25 years of experience in commercial real estate, with a national focus on financing multifamily rental properties. His background in investment analysis, deal structuring, and property financing provides clients with a strategic advantage in the rental market.

Locally, Ernest and Farrah manage a growing portfolio of rental properties in Montgomery County. Their journey as landlords began when, instead of selling their home to accommodate a growing family, they chose to lease it — sparking a long-term commitment to providing quality rental housing. With experience in both fix-and-flip and long-term investment strategies, Ernest offers a well-rounded perspective as both a property manager and investor.

Michele's resume includes all aspects of Property Management with a heavy emphasis on operations and client service.

Most recently and prior to join ECREG, she held the title of Client Service Manager, but was really #3 in charge for the entire company.

In addition to the client service and leadership experience, the software systems her prior company utilized... matched up also matched up perfectly to ours. This is rare and made onboarding a breeze.

Her current responsibilities include, assisting Tom with company operations initiatives including our Lead Simple Operations Project, New Investor / Property / Resident Onboarding processes and she is also experienced enough to assist with covering other positions within the company as needed... when needed.

Her experience in the industry has made for a smooth transition to ECREG and we look forward to her role continuing to grow here!

Brannon has experience in the veterinary field, insurance field and real estate. She is currently a licensed real estate agent in MD, PA and WV as a Realtor. She is married with 3 children. When she is not working she enjoys spending time with her family, her pets and time at the beach.

Regina's resume includes multiple different Property Management and Client Service positions starting in 2010!

Most recently and prior to join ECREG, she had done the same Resident Coordinator and Administrative responsibilities, for two years at another Property Management company.

Education: Regina has obtained a Bachelor of Science in Tourism as well as a additional certification for Hospitality Restaurant Services.

Her current responsibilities include, but are not limited to answering ECREG's main phone number, resolving questions / issues, forwarding calls as needed, maintaining our main support email inbox, either responding to the inquiry or assigning it to the person who can respond appropriately, Tier 1 for all Residents Services, Lease Renewal Process, assisting with utilities during move-ins / move-outs and more!

When you consider her education, resume, great personality and desire to assist others... we are very glad to have to her on the team!

Penny comes to ECREG with over 5 years experience in all aspects of Property Management. Her resume truly includes doing almost everything at her prior company!

She has 2 grown children and 2 grandchildren! She loves being outdoors and hiking with her dog Sheba!

Dawn got into Property Management with us in January of 2022. She has an extensive background in management of default mortgages, management over a credit card division, and has over 18 years of experience in the customer service industry. She is great with conversations, finding out what your goals are and then helping you to achieve them.

Property Manager Assistant Responsibilities include: Leasing phone calls / emails, scheduling showings, showing our available rentals to potential residents, application processes, move-in process, property inspections. When all of those items are done at a high level, she assists the Property Manager with any other to do items needed.

When she's not working, she likes to spend time with her family, dogs, and horses, as she is an avid animal lover! 🐩 🐎

She has owned her own business; breeding and exhibiting show Pomeranians since 2011.

Kellen is a seasoned Property Manager, with over nine years of experience managing diverse portfolios across Maryland, West Virginia, Pennsylvania, Washington, Nevada, and Hawaii. Throughout his career, he has helped bring in more than hundreds of new investors, driving growth and value across multiple markets. Known for his strategic approach to property operations and investor relations, Kellen combines industry expertise with a passion for delivering results. Outside of work, he enjoys golfing, attending Orioles games at Camden Yards, exploring new places with his wife and spending time with their dog, Gunnar.

Shelly is a dedicated professional with over 10 years of experience in the Mortgage and Real Estate industry. With a family background in the home building industry, she brings a unique perspective to the office.

Shelly is actively involved in her community as a board member of a local non-profit organization. In her spare time, she enjoys bowling as well as spending time with her family and dogs. She is a licensed agent, in the state of WV.

Silvia joins our team with over 12 years of experience in property management and a strong passion for the court and legal aspects of the industry. Bilingual and fluent in both English and Spanish, Silvia brings exceptional communication skills and a deep understanding of resident relations to her role.

As a Property Manager Assistant, Silvia handles leasing inquiries via phone and email, schedules and conducts property showings, guides applicants through the application and move-in process, and performs property inspections. Once these key responsibilities are completed at a high level, she provides additional support to the Property Manager as needed to ensure smooth operations and excellent service.

When she’s not at work, Silvia enjoys spending quality time with her son.

Jhoanne obtained a degree in Bachelor of Science in Commerce with a major in Management Accounting.

Prior to joining ECREG, her background includes being result-oriented Accounting Supervisor with 8+ years of experience in bookkeeping and other financial / accounting reports.

Jhoanne was internally promoted from the Bookkeeper position to the Director of Accounting roles in April of 2024.

She has been a great addition to the team and we look forward to continuing to grow with her!

Haidee has her Bachelor of Science in Accountancy with nearly two decades of diverse industry experience... including 6 years in real estate, Accounts Receivable and Accounts Payable Management. 11 years in the semiconductor manufacturing accounting department, ensuring financial stability as an Accounts Payable Accountant.

She also has 2 years of experience as a Finance Analyst, leveraging data for budgeting and CAPEX forecasting for strategic decision-making.

She strongly believes in working smart... not just working hard. She believes in simplifying and streamlining processes to maximize efficiency.

She is eager to bring her expertise to the team and contribute to ECREG's success.

Outside of work she enjoys listening to music and camping.

Prior to joining ECREG... she has more than 20 years working as an Accountant and 7 of those years were in Property Management.

With her experience as an Accountant in different organizations, she believes there is no complex transaction. There might be problems along the way, but what is important is to come up with a solution on every problem.

During her free time, she enjoys cooking, going out and bond with my family. She has 3 amazing children... and they are her greatest motivation.

From a young age, Karl demonstrated the insatiable curiosity about learning. This drove him to pursue his studies in BS Nursing and BS Hotel and Restaurant Management. Whether it was exploring different industries, mastering new skills or engaging in extra curricular activities, he embraced each opportunity to expand his knowledge.

Karl continues to embark on new adventures, he remains dedicated to personal growth and lifelong learning. His enthusiasm, adaptability, and willingness to embrace challenges empower him to overcome obstacles and strive for excellence. He has been a great addition to the team and we look forward to growing with him!

Aaron comes to ECREG with an education in construction, project management and estimating.

His prior work experience, consists of managing various teams since 2009 and he really enjoys property maintenance.

In his personal time, he enjoys spending time at the river, riding motorcycles, working on cars and of course spending time with his family.